We’re here for you
In order to make your shopping experience as stress-free as possible, we’ve compiled all the most important updates in one place for your convenience.
Due to government regulations, some stores may have temporarily re-closed. For the most updated store information, please refer to the mall website or our opening hours listed on our Google listings.
We will keep you updated as things change, but in the meantime, you can still shop safety 24/7 online and on our app.
Good news: due to Covid-19, we’ve extended our in-store return policy for your convenience. All purchases made online and in-store during the provincial lockdowns can be refunded or exchanged in one of our stores 30 days after our stores re-open.
Our standard return policy applies for stores that remain opened and orders returned by mail. All purchases made online can be refunded or exchanged (in store only) up to 30 days. Online returns need to be returned within 30 days from the date of purchase.
To make things easier for you, we now offer free returns by mail for all online orders.
Please note: In-store purchases cannot be returned by mail.
Log into your online account, select order history under your profile tab to find the order you wish to return an item from. If you checked out as a guest, fill out the tracking form.
After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.
Ordered as a guest? Select "Print Return Label" from the pop-up to print.
Securely attach the return label to each package (preferably in the original packaging) and drop off your package at any Canada Post office.
Important to note when packing your order:
RETURNING MULTIPLE ORDERS?
If you are returning more than 1 order by mail, each order must have its own return label and be packaged separately.
REMINDER OF WHAT CAN BE RETURNED Conditions of items being returned must comply with our return policy.
Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.
Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.
We now offer 24/7 customer service support via our new virtual chat tool. Try our service anytime to answer questions about:
- Track your order
- Store hours & openings
- Product information
- FAQs, return policies & more
- BONUS: STYLIST SERVICE
Miss that in-person shopping experience? This complementary styling service will connect you LIVE to a REAL stylist for product recommendations, styling tips & more.
*Available on our website and app through Facebook messenger.
Enjoy fast and free shipping over all orders of $50 & up for a limited time only.
Shopping from home has never been easier with same-day delivery with Uber. Exclusively for Montréal and Southern Ontario.
For those eligible, select the “same-day” delivery option at checkout by 3 p.m. (ET). The delivery charge is $10. Once the order has shipped, a tracking link to the Uber direct website will be sent via SMS to the mobile phone number provided at checkout. Note that same-day service will be limited on provincial and national holidays. Only for items that are available at the originating shipping centre, and shipping addresses that are within the eligible delivery zones. Delivery zone varies by location, between 13 km to 15 km radius. Further details below.
Delivery zone, 13 KM radius from the following locations:
- Heartland Town Centre
- Yorkdale Shopping Centre
- Cambridge Smart-Centres
- Vaughan Mills
- RioCan Durham Centre
- Canada One Factory Outlet
- Mapleview Centre
- Oshawa Centre
- Promenade Shopping Centre
- Upper Canada Mall
- Scarborough Town Centre
- Square One Shopping Centre
- Dufferin Mall
- Devonshire Mall
- Masonville Place
- Stone Road Mall
- Oakville Place
- Fairview Park Mall
Delivery Zone, 15 km radius from the following locations, including our Distrubution center.
- Quartier DIX30
- Rue Sainte-Catherine
- Carrefour de la Rive Sud
- Promenades St-Bruno
- Galeries D'Anjou
- Fairview Pointe-Claire
- Carrefour Laval
- Mega Centre Notre-Dame
- Les Avenues Vaudreuil
- Centre Rockland
- Dynamite Distribution Center: 5592 Ferrier St, Mount Royal, Quebec H4P 1M2
Due to Covid, our carriers are currently experiencing delays that are unfortunately outside of our control. You can expect an additional 2-5 days for your order to be delivered and up to 5 days before you see any movement on your tracking ID after receiving the shipping confirmation email.
If you wish to still continue shopping in-person, we’ll be following all the health and safety measures recommended by the government and health organizations, including reduced store hours in some locations.
HERE'S WHAT TO EXPECT IN-STORE:
- Reduced store capacity
- Mandatory hand sanitizing stations before entering.
- Visible signage outlining social distancing protocols.
- Safety screens at cash areas & frequent cleaning of high-touch areas.
- A self-service bag station.
- Limited fitting room capacity.
- Encouragement of contactless payment.
- Mandatory masks required for customers in all stores (Exceptions subject to provincial and state laws).
- Specialized Health & Safety training for store employees.
- Mandatory protective gear for staff members.
- Health checks for staff members in-store.
- Continuing to monitor the recommendations from local health boards and the World Health Organization (WHO).
Because of our commitment to the safety of our staff and customers, we ask that if you are experiencing any COVID-19 symptoms to stay home and shop with us online.
Buy what you want, when you want with Paybright’s stress-free payment options using debit or credit. Shop now & pay later in 4 interest-free payments with zero upfront fees.
*Online only. Not available on the app.
Buy what you want, when you want with Paybright’s stress-free payment options using debit or credit. Shop now & pay later in 4 interest-free payments with zero upfront fees.
*Online only. Not available on the app.