GOT QUESTIONS? WE’VE GOT ANSWERS.

Click on the side menu to be directed to FAQs related to your specific issue or click below to read up on our complete policy pages.

Scroll down to be directed to FAQs related to your specific issue or click below to read up on our complete policy pages.

OUR TOP FAQS

The following Eligibility Requirements must be met in order for an item to qualify for a refund:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email).
  • The product is in new condition, unworn, unused and unwashed.
  • Third-party brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
  • The product has its original price tags attached.
  • Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

  • Earrings, fragrance, underwear, face masks and beauty products.
  • Clearance products in the sale section with “Final Sale” in the product name.
  • Wellness products by Smilemakers brand.
  • Gift cards/E-gift cards.

Final Sale items cannot be returned or exchanged, inclusive of items that were purchased as a gift. Unfortunately, no exceptions will be made for sizing, fit, or fabric issues. Note: If by any chance a final sale item is returned by mail, the item will automatically be reshipped to the customer's shipping address.

For all information regarding returns & refunds, please visit our Return Policy Page here.

Please allow up to 7 business days from the order placement date to receive your order with our standard shipping method.

To view the status of pending orders, you can visit the 'Order Tracking' page here where you will be asked to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Center.

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. If the package is returned to sender, we will refund you completely.

Upon receipt of your item, please allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.

Don't panic! Pre-paid return labels must be printed and are not physically included in your pacels. To access your pre-paid return label, follow these 3 easy steps:

  • 1. FIND YOUR ORDER:
    Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
  • 2. PRINT YOUR PRE-PAID RETURN LABEL:
    After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.

    Ordered as a guest? Select "Print Return Label" from the pop-up to print.
  • 3. LABEL PACKAGE & DROP OFF:
    Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any Canada Post office.

Received your order in multiple packages?

Please wait until you receive all your items/packages to make your return, due to the fact that we provide one return label per order and duplicate shipping labels are refused by most carriers.

For all information on to how to return an item, please refer to our return policy page here.

ORDERS & SHOPPING

It's easy! Click on the flag at the very top of the page to select the location you'll be shipping to. Once selected, click 'DONE'.

Click the item(s) you'd like to purchase, select a color, and size, and then 'ADD TO BAG.' You will then be prompted to 'Start Checkout' and proceed to check out or continue shopping.

To check out, click the bag icon on the upper right corner after you have placed the last item you'd like to purchase in your cart. Once on your Shopping Bag page, click the 'Start Checkout' button. During the checkout process, you will see your merchandise total and calculations for any appropriate shipping fees and taxes.

Once completed, an order confirmation email and status updates will follow.

We display and collect payments in the local currency when you select your preferred shipping country. You will be charged in the currency listed at checkout, including all shipping costs and any applicable duties and taxes required by the customs in the destination location. Your order total amount is guaranteed at the exchange rate at the time your order is placed. No surprises!

You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the "Order History" tab when logged in to your account on the app.

Please note that your receipt is essential for exchanging or returning items. You can show it on your mobile device or present a printed copy.

SHIPPING & DELIVERY

We estimate that you will receive your order within 3-7 business days of its ship date using standard shipping with Canada Post or Intelcom, and 2-5 business days with express shipping using Canada Post. Lastly, for orders that are eligible for same-day Uber delivery, your order will come within 1 day if your order was placed before 3 p.m., otherwise it will be shipped the following day.

Shipping times may vary, but rest assured we are committed to shipping your order as quickly as possible!

For a limited time, Garage is offering FREE STANDARD SHIPPING on all online orders of $50 and more to Canada, after applied discounts and before taxes.The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to Nunavut, Yukon or the Northwest Territories.


Shipping Method Order Threshold Cost Timing
Standard Orders $50 & Up FREE 3-7 Business Days
Standard Orders up to $49 $9 3-7 Business Days
Express - $10 2-5 Business Days
Same-Day, Powered by Uber
*Select Locations Only - See Below
- $10 1 Day
*Due to seasonal increases in volume during the holiday period, you may experience slight delays. Please note: timing indicated are estimates.

All shipping costs are non-refundable.

We currently use Canada Post and Intelcom as our courier partner across Canada, and Canada Post for our express orders in Canada.

We currently offer same-day delivery with Uber to select provinces across Canada! Eligible customers within the designated delivery zones below will be able to choose the "same day” delivery option at checkout. Please note: Our same-day delivery option powered by Uber will not be available on June 24th 2022 & July 1st 2022.

Locations
Delivery Zone, 13-15 km radius from the following locations, including our Montréal Distribution Centre (5592, rue Ferrier, Ville Mont-Royal, Québec H4P 1M2):

Alberta Area
Chinook Centre
Cross Iron Mills
Kingsway Mall
Londonderry Mall
Market Mall
Park Place Mall
South Edmonton Common
Southcentre Mall
Southgate Centre
West Edmonton Mall

British Columbia Area
Aberdeen Mall
Coquitlam Centre
Cottonwood Mall
Grandview Corners
Guildford Town Centre
Mayfair Shopping Centre
Metropolis at Metrotown
Orchard Park Shopping Centre
Sevenoaks Shopping Centre
Tsawwassen Mills
Uptown Mall
Manitoba Area
Kildonan Place
Outlet Collection Winnipeg
Polo Park
St.Vital Centre

New Brunswick Area
Place Champlain

Newfoundland Area
Avalon Mall

Nova Scotia Area
Halifax Shopping Centre
Mic Mac Mall
The Village Shops

Ontario Area
Bayshore Shopping Centre
Bramalea City Centre
Cambridge Smart-Centres
Canada One Factory Outlet
Cataraqui Town Centre
College Square
Conestoga Mall
Devonshire Mall
Dufferin Mall
Erin Mills Town Centre
Fairview Park Mall
Georgian Mall
Heartland Town Centre
Intercity Shopping Centre
Lambton Mall
Lansdowne Place
Lime Ridge Mall
Lynden Park Mall
Mapleview Centre
Masonville Place
New Sudbury Centre
Oakville Place
Oshawa Centre
Pen Centre
Pickering Town Centre
Place d'Orleans
Promenade Shopping Centre
Quinte Mall
Rideau Centre
RioCan Durham Centre
Scarborough Town Centre
Square One Shopping Centre
St. Laurent Shopping Centre
Stone Road Mall
Tanger Outlets Ottawa
Upper Canada Mall
Vaughan Mills
White Oaks Mall
Yorkdale Center

Quebec Area
Carrefour Angrignon
Carrefour de la Rive Sud
Carrefour de L'Estrie
Carrefour du Nord
Carrefour Laval
Carrefour Richelieu
Centre Com. Les Rivieres
Centre Eaton Montreal
Centre Riocan Ste-Foy
Fairview Pointe-Claire
Galeries D'Anjou
Galeries de la Capitale
Galeries Rive Nord
Galeries Terrebonne
Les Avenues Vaudreuil
Les Galeries Chagnon
Mega Centre Notre-Dame
Montreal Premium Outlets
Place Laurier
Place Rosemere
Place Versailles
Plaza Des Recollets
Prom. Gatineau
Promenades Beauport
Promenades St-Bruno
Quartier 10/30
Rue Sainte-Catherine

Saskatchewan Area
Cornwall Centre
Midtown Plaza
The Centre @ Circle & 8th

Yes, there is.

Same-day Uber delivery
Orders/purchases must be made before 3 p.m. to qualify for same-day delivery. Any orders placed after 3 p.m. will be delivered the following day. Also, same-day service will be limited on provincial and national holidays.

Express Shipping
Orders placed before our shipping cut-off time of 2 p.m. will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email. However, you can view the tracking for each item on the order detail page.

Don't panic. It's coming. To give you the quickest delivery possible, your order may come in multiple shipments. You will receive a shipping confirmation once each parcel is on its way, inclusive of a final package shipping confirmation email.

For all information regarding shipping, please visit our Shipping Policy Page

ORDER TRACKING

Yes, of course! To track your order, click the 'Order Tracking' link at the bottom footer of the website (if you are on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Centre.

It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

RETURNS, EXCHANGES & REFUNDS

For Canadian orders, regular priced and sale merchandise can be returned within 30 days since the order was placed.
*Please note that we do not accept returns or exchanges on CLEARANCE items, underwear, earrings, fragrance, or any other product marked "Final Sale". Exceptions may be made if the merchandise was found to be defective.

To make things easier for you, we now offer free returns by mail for all online orders.

Please note: In-store purchases cannot be returned by mail and all exchanges must be done at store level.

A. RETURNING BY MAIL:

  • 1. FIND YOUR ORDER:
    Log in to your online account, select "Order History" under your profile tab to find your order from which you wish to return an item. If you checked out as a guest, fill out the tracking form.
  • 2. PRINT YOUR PRE-PAID RETURN LABEL:
    After locating the order, select “Print Return Label”. Your information will be pre-populated for your convenience.

    Ordered as a guest? Select "Print Return Label" from the pop-up to print.
  • 3. LABEL PACKAGE & DROP OFF:
    Securely attach the return label to your package (preferably in the original packaging) and drop-off your package at any Canada Post office.

    Important to note when packing your order:
    RETURNING MULTIPLE ORDERS?
    Please wait until you receive all your items/packages to make your return, due to the fact that we provide one return label per order and duplicate shipping labels are refused by most carriers.
  • 4. GET REFUND CONFIRMATION:
    Please allow up to 10 business days for your refund to be processed using the same method of payment as the original purchase. Once completed, you will receive an email confirmation.

    Please note: If you purchased using a credit card, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.

B. RETURNING IN-STORE:

Bring the merchandise in its original condition with a proof of purchase (receipt) back to a store near you. Your item must meet all eligibility requirements (see below).

Your refund will be processed within 10 business days of receiving your items on your original method of payment.

Return shipping is totally FREE for a limited time only and there are no additional charges upon return of the merchandise. If duties & taxes are included in the product price, you will receive a full refund of those as well.

Exchanges must be made at store level. If you are unable to make it to a store for any reason and want a different item or size, please return the original item by mail (it's FREE) and place another order with us.

Upon receipt of your item, we will issue your refund for returned items within a day or two. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. We’ll send you an email as soon as your return has been processed and the funds will take up to 10 business days to reach your account.

The following Eligibility Requirements must be met in order for an item to qualify for a refund:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email).
  • The product is in new condition, unworn, unused and unwashed.
  • Brands must be returned in their original packaging (Ex: Shoes in shoe box, beauty product in case etc.).
  • The product has its original price tags attached.
  • Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).

Final sale on:

  • Earrings, fragrance, underwear, face masks and beauty products.
  • Clearance products in the sale section with “Final Sale” in the product name.
  • Wellness products by Smilemakers brand.

Final sale items cannot be returned or exchanged, inclusive of items that were purchased as a gift. Unfortunately no exceptions will be made for sizing, fit, or fabric issues. Note: If by any chance a final sale item is returned by mail, the item will automatically be reshipped to the customer's shipping address.

Oh, no! In circumstances where you consider a product to be defective, please bring the merchandise you wish to return in-store or email us the following at [email protected]:

  • A clear photo of the defective item, inclusive of the garment tag information.
  • Your order number.

Our Customer Service team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our Customer Service team.

*If you received a garment with security tags still on it, please contact us for an immediate refund with a clear photo for the security tag on your garment.

Please note: Returns for purchases made in-store must be processed in-store.

For all information regarding returns and refunds, please visit our Return Policy Page

PROMOTIONS & COUPONS

The Dynamite and Garage Birthday Coupon and the Customer Satisfaction Survey Coupon can be redeemed both online and in-store. Redemption may vary for other coupons; please read the promo details fine print associated to that offer for more information.

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

Since we offer exclusive in-store and online offers, they sometimes differ. Please note that online prices cannot be matched in-store.

To see what promotions & contests we are currently running please refer to our Promo Details Page

GIFT CARDS

You can purchase Garage gift cards in any Garage store and on garageclothing.com here. Garage E-gift cards can only be purchased online. Garage gift cards are also available at other authorized retailers. You cannot use a Garage gift card or E-gift card to purchase a Garage gift card or E-gift card. Gift cards and E-gift cards may not be purchased online using Klarna as a payment method.

The maximum load value per card is $250. Garage reserves the right to limit the number of cards purchased.

Our standard shipping policy applies to gift card orders. Select your preferred shipping option at checkout. E-gift cards are delivered to the email address provided on the order form within 1-3 business days of the order confirmation. There is no shipping fee for E-gift cards.
Garage is not responsible for errors in the email or shipping address provided.

There is no limit on the number of cards that can be redeemed on one transaction.

To check your gift card or E-gift card balance, visit any Garage store in Canada or enter your card number and PIN here.

Unfortunately, lost or stolen cards will not be replaced. For the instance where you want to make a return and your original method of payment is a lost or stolen gift card, we can issue it on a new gift card no problem. Simply contact us to let us know.

Garage gift cards and E-gift cards do not expire.

Garage cards are not reloadable.

At this time, Garage cards cannot be added to your mobile app Wallets.

Garage’s standard return policy applies to purchases made with Garage gift cards and E-gift cards. Refunds on purchases made with a Garage gift card or E-gift card will be issued on a new Garage gift card (in-store) or Garage E-gift card (online).
This policy also applies to other gift cards and prepaid cards accepted by Garage (e.g., mall gift cards, Visa prepaid cards, Cartes Bonheur).

BONHEUR CARDS

Bonheur cards are no-fee, prepaid cards which can be redeemed at the retailers indicated on the cards. Bonheur cards are distributed by Blackhawk Canada Inc. through authorized retailers in Québec, Canada. Bonheur cards are issued by Peoples Trust Company which is the sole legal obligor to the cardholder. Neither Groupe Dynamite Inc. or Blackhawk Canada Inc., nor any of their subsidiaries or affiliates other than Peoples Trust Company shall be liable to a cardholder with respect to Bonheur Cards issued in Québec, Canada.
Garage is included on the Bonheur pour Ados card. Bonheur cards are not available for sale in Garage stores or on garageclothing.com.

The Bonheur pour Ados (teen) card can be redeemed in any Garage store in Canada and on orders placed on garageclothing.com/.ca and on the Canadian app. Select “credit” as the method of payment at online checkout. If the amount of your purchase exceeds the amount of the Bonheur card, you must pay for the balance of the purchase with another method of payment. If the amount of your purchase is less than the balance of the Bonheur card, the difference will be available for future redemption.
Garage reserves the right to refuse to honor a Bonheur card where Garage suspects that the card was obtained fraudulently.

Select “credit” as the payment method at checkout. Enter the 16-digit card number located on the back of the card in the credit card field. Do not enter the 16-digit card number into the gift card field.

We suggest you keep your Bonheur card so that you have it on hand if you wish to return your purchase.
Garage’s standard return policy applies to purchases made with a Bonheur card. The refund will be credited on the original payment method (if available) or issued on a new Garage gift card (in-store) or Garage E-gift card (online).

Visit Bonheur’s check balance page online at http://cartesbonheur.wpengine.com/?lang=en, or call 1-833-250-4478.

If your Bonheur Card has been lost or stolen, please call Customer Service immediately at 1-833-250-4478. In order to get a new card, you will need your original purchase receipt. Customer service will refund you the then available amount on your card by sending a new card to your address.

There is an expiry date on the back of each Bonheur card; this is when the plastic expires. However, funds on your prepaid card never expire. If funds still remain on the card after that date, please call 1-833-250-4478 to have a replacement card issued and mailed to you at no cost. The balance on the replacement card will be equal to the balance on the discontinued card.

You cannot add funds to a Bonheur card.

At this time, Bonheur cards cannot be added to your mobile app Wallets.

Contact Bonheur Card Customer Service at 1-833-250-4478.

SIZE & FIT

Our size guides act as a general guideline for helping you find your size at Garage! You can find it while shopping on the product detail pages by clicking 'Size Chart' next to the size selection boxes or can view all of our size guides here. For third-party brands sold on our website, refer to the brand's official size guide on their website for the perfect fit.
If your measurements are in-between sizes, we recommend that you size up.
If you have questions about a specific style’s measurements, you can always reach out to our Customer team with your bust, waist, and high hip/low hip measurements and we’ll help you out.

Yes. Though our garments are true to size, all bodies are different and some fabrics have less stretch so can vary time to time. You can always reference our sizing guide, which features our general garment measurements for more specifics. We are always working to improve sizing and incorporate real feedback from our product reviews. Also note that some items are labeled and meant to be more oversized. If you do not desire the desired look on the model, we recommend that you size down.

Please refer to our on body measurements in our size chart for that perfect fit: Size Guide Page

PAYMENT & SECURITY

We offer all major payment methods like Visa, Mastercard, American Express, and PayPal, along with buy now, pay later options using Klarna. All local payment methods are available and viewable upon checkout.

Please note that if your order is shipped in multiple parcels, rather than be charged once, you will be charged separately per shipment. Rest assured, you will not be overcharged, just at different times. Like usual, a pre-authorization will be held prior to placing an order and dissapear within 5 business days.

Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront and you will not have to pay for these fees separately when your order arrives since they are included in your order total.
See our Payment Info for Garage's full terms.

You will not be charged for items purchased with a gift card, e-gift card and/or credit card until the items have been shipped. You will be charged for items purchased with PayPal or a Virtual Debit Card immediately upon order confirmation.

For all information regarding payment and security please refer to our Payment Info Page

LOYALTY PROGRAM

Garage Studio is a personalized loyalty program that rewards members for shopping in-store, online or on the app. Unlock personalized offers, see product recommendations, and get first dibs on all the hottest sales.

  • Unlock badges & earn up to 25% OFF
  • A 30% OFF birthday treat
  • Exclusive offers picked just for you
  • Personalized product recommendations
  • In-store events: you hear it first!
  • First dibs on the hottest sales
  • Access to your e-receipts
  • Reach VIP status: Unlock a VIP renewable badge to continue earning rewards plus free shipping on all orders $10+ and additional exclusive offers and more!

You can sign up to Garage Studio in any of the following ways:

  • Mobile App: Download the Garage app and create an account using a valid email address. It is available in the App Store and Google Play Store
  • Website: Sign up for the program on the Login/Register section or the “Get Rewarded” section at the top of the Garage website by creating an account with your email address.
  • In-store: During your checkout in-store, provide a valid email address and we'll send you an email with a link to complete your registration.
SIGN UP HERE

You can earn badges by completing shopping challenges with Garage in-store, online and/or on the app. Complete the challenges outlined below to unlock the following badges:


Badges and Rewards

BADGE CHALLENGE REWARD
Complete Profile Simply fill out your personal profile online or on the app to collect the badge and receive a birthday offer, on us! Already completed your profile in the first year of the program? Complete a quick style survey instead. 10% OFF
*One purchase, up to a maximum of $10 off
Buy 2 Ways Spend a minimum of $50* over the program year on a) each brand (Dynamite and Garage) or b) either brand on two different channels (in-store, on the app or online). 20% OFF
*One purchase, up to a maximum of $20 off
Spend $200 Collect the badge by spending a total of at least $200* over the program year at Dynamite and/or Garage. 20% OFF
*One purchase, up to a maximum of $20 off
Spend $500 Collect the badge by spending a total of at least $500* over the program year at Dynamite and/or Garage. 25% OFF
*One purchase, up to a maximum of $25 off
VIP Renewable Badge Once you've earned all 4 badges (Complete profile, Buy 2 ways, Spend $200, Spend $500) within the program year, you will unlock a VIP renewable badge. Once unlocked, you will earn an offer for every additional $200* spent over the program year. 25% OFF
*One purchase, up to a maximum of $25 off
More ways to save! Purchases at Garage will also contribute towards earning your badges (in-store, online or on the app).
*After discounts, before taxes, excluding the purchase of gift cards and shipping costs.
Earned badges and rewards will be available within 2 business days from the in-store purchase date and/or from when the online order is processed and shipped.

All your reward offers are stored in the “Offers” section on the app or in the "Offers" section within your Garage profile via the Garage website. Information stored includes earned rewards and personalized offers.
Rewards for earned badges can be redeemed in the following way:

  • In-store: Open the Garage app, scan your Loyalty ID and the offer barcode at the cash while making a purchase at Garage or Dynamite stores.
  • Online: Apply an available offer during checkout when shopping on the Garage or Dynamite website (ensure you are logged in prior to checkout).
  • Mobile app: Apply an available offer during checkout when shopping on the Garage or Dynamite app (ensure you are logged in prior to checkout).

For all information regarding our Loyalty program refer to our Get Rewarded Page

CONTACT US

COULDN'T FIND THE ANSWERS YOU WERE LOOKING FOR? WE'RE HAPPY TO HELP.


Customer Service Support Hours:
MON-FRI 9:00 a.m. to 12:00 a.m. EST
SAT-SUN 9:00 a.m. to 9:00 p.m. EST


Email us by filling out this form
Average wait: 24-48 Hours


Chat us here with our Live Support
Average wait: 20 minutes


Call us at 1-888-882-1138
Average wait within 1 minute


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Use the Find a store tool here


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